Simple policies,
clear expectations.

Using this website

By browsing SubToolz, placing an order or using our support channels, you agree to use the website lawfully and provide accurate information where it is required for checkout, delivery or customer support. You should not attempt to misuse the website, interfere with its operation, submit fraudulent orders, abuse promotional offers, or use another person's information without permission.

Product information and availability

We aim to describe each product, subscription period, plan and delivery method clearly. Digital services can change over time because providers may update their plans, features, account rules, regional availability, supported devices or pricing. Where a provider makes a material change before delivery, we may contact you to confirm the available option before completing the order.

Prices and payment

Prices shown on SubToolz are displayed in the currency stated on the product or checkout page. The final amount payable is the amount shown at checkout before you confirm the order. Payment must be successfully received or otherwise verified before a digital product or subscription can be delivered, unless we expressly agree to another arrangement.

Orders and verification

Some orders may require basic verification before delivery, particularly where payment status is unclear, order information appears incomplete, or additional information is needed to activate the requested product. We may pause or cancel an order that appears fraudulent, abusive or inconsistent with the product terms.

Third-party products and services

Many products sold through SubToolz relate to third-party platforms or service providers. Those providers may have their own terms, technical requirements, acceptable-use rules and service limitations. Purchasing through SubToolz does not give a customer rights beyond those included with the purchased product or plan.

Information you provide

Depending on how you use the website, you may provide information such as your name, email address, telephone number, billing information, order details, support messages and other information needed to process or assist with your purchase.

Information generated through website use

The website and its service providers may process technical information such as browser type, device information, IP address, cookies, login or session information, pages visited, order status and security-related activity. This information may be used to operate the website, remember preferences, maintain account sessions, detect misuse and improve store performance.

How information may be used

• To process orders and verify payments.
• To deliver digital products, subscriptions or account-related information.
• To provide customer support and respond to questions.
• To maintain order history and customer account functions.
• To prevent fraud, misuse, unauthorized access or suspicious activity.
• To comply with applicable legal, accounting or record-keeping requirements.
• To improve website reliability, checkout flow and customer experience.

Payment and service providers

When you use a payment method or another integrated service, necessary information may be processed by the relevant payment provider, hosting provider, analytics tool, communication service or other service provider that helps us operate the store. These providers may process information according to their own privacy terms.

How long information is kept

Information is retained only for as long as reasonably required for order processing, customer support, fraud prevention, accounting, legal compliance and legitimate business records. Retention periods may differ depending on the type of information and the reason it is being kept.

Your privacy requests

If you have a question about information associated with your SubToolz order or account, contact us at support@subtoolz.com. We may need to verify the request before providing or changing account-related information.

Before requesting a refund

If you experience a problem with delivery, activation, access or setup, please contact SubToolz Support first. Many issues can be resolved through verification, setup guidance, replacement access or correction of the order details.

When a refund or replacement may be considered

• The paid product cannot be delivered as described.
• A verified order was charged but the agreed digital product was not supplied.
• The delivered item is materially different from the plan or duration purchased.
• A product-specific warranty or replacement condition applies to the order.
• Another remedy is required under applicable law.

Situations that may affect refund eligibility

Because many digital products can be activated, accessed or used immediately, eligibility may be affected once access has been delivered, credentials have been issued, a key has been revealed, a subscription has been activated, a download has been accessed, or the product has otherwise been consumed or used.

Refunds may also be declined where the problem results from incorrect information supplied by the customer, unsupported devices or regions that were clearly stated before purchase, violation of product rules, unauthorized sharing or resale, customer-side account restrictions, or changes made by the customer after successful delivery.

How to request assistance

Contact us as soon as possible and provide your order number, the email or phone number used for the order, the product name and a clear explanation of the issue. Screenshots may be requested where they are useful for confirming an activation, error or delivery problem.

Delivery method

Digital items may be delivered through the website, email, WhatsApp, account access, activation instructions, a license or redemption key, or another method described on the product page. Please make sure the contact information submitted with the order is correct and accessible.

Delivery timing

Some products can be delivered quickly, while others require manual verification, account setup or provider-side activation. Any delivery estimate shown on a product page is an estimate unless it is expressly stated as guaranteed. Delays can occur because of payment verification, provider maintenance, security checks, regional restrictions or other circumstances outside normal processing.

Customer responsibility after delivery

• Follow the setup or activation instructions provided with the order.
• Do not share access details where the plan is intended for one user.
• Do not change account information if the product terms prohibit those changes.
• Keep order details and support messages available until setup is complete.
• Contact support promptly if the delivered product does not work as described.

Warranty and replacement support

Warranty or replacement coverage, where provided, applies according to the specific product terms shown at the time of purchase. Different products may have different durations, limitations and replacement conditions. Support does not cover misuse, unauthorized resale, customer-side violations of provider rules or circumstances that fall outside the stated product coverage.

Accuracy of customer information

Customers are responsible for checking the email address, telephone number, requested product, plan duration and other order information before completing payment. If incorrect information causes a delivery problem, contact support as soon as possible so we can determine whether the order can still be corrected.

Service interruptions and provider changes

Third-party platforms may experience maintenance, outages, feature changes, account-rule changes or regional restrictions. SubToolz will provide reasonable assistance for issues covered by the purchased product terms, but we cannot promise that an independent third-party platform will never change or experience downtime.

Changes to these policies

SubToolz may update this page when our store processes, products, payment methods, support procedures or legal requirements change. The latest version published on this page applies from the displayed update date. Material product-specific terms already agreed for a completed order will be handled according to the terms that applied to that order, subject to applicable law.